Terms & Conditions

Payment Details

We accept payment through Paypal only

Pricing

All prices are inclusive of VAT at 19% where applicable. Prices are subject to change without notice.

Return Policy; No Returns or Exchanges
As private sellers, we do not accept returns or exchanges on any products, especially custom-made items. Once an order is placed and confirmed, it is considered final. Please ensure all order details are correct before purchasing.

Postage Policy, Shipping Information
Shipping costs delivery will be clearly stated at checkout. As private sellers, we are not responsible for items lost or damaged during transit. We recommend choosing a shipping option that includes tracking and insurance.

Warranty Disclaimer
All items are sold “as is” without any warranties or guarantees. As private sellers, we do not offer any warranty on the products. Any defects or issues should be reported immediately, but please note that custom-made items cannot be returned or exchanged due to their personalized nature.

Order Cancellation
Once a custom order is shipped, it cannot be canceled, as the production process begins immediately. Please double-check all details before finalizing your purchase.

By placing an order, you agree to this Return Policy and acknowledge that no returns, exchanges, or warranties are provided.

Out of stock orders

If the item you ordered is out of stock you will be notified by e-mail within 48 hours. We will also let you know when the item should be coming into stock or not and give you details of other similar products that are in stock at present. You are entitled to cancel at any time before your item ships from us. 

Privacy Policy Statement (Data Protection)

The Source will not disclose customer information to third parties for marketing purposes. 
Data collected by this site is used to: 

• Take and fulfil user enquiries and orders securely
• Administer and enhance the site and our service
• Disclose information to third-parties only for goods delivery purposes (our courier needs to know your address to deliver)

We can be contacted via our email adres: info@freakynuts.com

For each visitor to our Web page, our Web server automatically recognises only the consumer’s domain name, but not the e-mail address. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to improve the content of our Web page, used to notify consumers about updates to our Web site, not shared with other organisations for commercial purposes. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them. Consumers can access this information by e-mail us at the above address. Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us e-mail at the above address. With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.

1. DEFINITIONS AND INTERPRETATIONS

1.1 In these terms and conditions:Reference to “we” and “us” is a reference to Freakynuts. Reference to “you” is a reference to the purchaser of the Goods from us. “Contract” means the contract between us for the sale and purchase of the Goods which incorporates theseTerms. “Goods” means the products and other items purchased by you from us. “Terms” means these terms and conditions. 

1.2 These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you.

2. PRICE

2.1 The price of Goods quoted on our website includes VAT (Value Added Tax). Where VAT is not included in the price, it will be added and payable by you at the appropriate rate. 

2.2 The cost of packaging and postage/carriage is shown separately and (in the case of special or overseas orders) will be quoted by us on request and payable separately from the price of the Goods.

2.3 All published prices are subject to change at any time without notice.

3. ORDERING GOODS ONLINE

3.1 You confirm to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party. 

3.2 When an order is made online, the order confirmation issued by the company clearing the credit/debit card / Paypal payment does not constitute acceptance of your order by us.  We reserve the right to check any discrepancies and an order will be confirmed upon delivery of the Goods.

3.3 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.

4. PRIVACY

If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery. 

5. PAYMENT

5.1 All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered.

5.2 Payment online will be made by Paypal, credit or debit card .  At our discretion, we may accept payment by cheque or other means.  In all cases, delivery will not occur until we are satisfied that the payment has been made. In the case of a payment by cheque, this will be after the cheque has been cleared. 

6. DELIVERY

6.1 We will give you an estimated delivery date for the Goods if asked for. No times or dates provided by us are guaranteed but, unless otherwise agreed, we will deliver Goods within 30 days from the date we confirm acceptance of your order. 

6.2 We will arrange for packing and we will decide on the method of delivery either by post, courier or otherwise.

6.3 You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit.  In those circumstances, you must also keep all packaging as this may be required when making a claim. 

7. CANCELLATION

7.1 You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day you receive the Goods (or a third party indicated by you receives them).  In the case of multiple deliveries under a single order, the cancellation period runs from receipt of the last delivery.

7.2 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, email to the following address:  info@freakynuts.com. 

7.3 You must communicate your decision to cancel the Contract to us before the cancellation period has expired.

7.4 You must take reasonable care of all Goods in your possession and return them to us, at your expense, appropriately packaged to avoid damage, within 14days following the cancellation date.  

7.5 .If you cancel this Contract, we will refund all payments received from you. This will include the reasonable cost of delivery, if you paid for this. We may make a deduction from the refund for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you.

7.6 We will make the refund without undue delay, and not later than (a) 14 days after the day we receive back from you the Goods supplied, or (b) (if earlier)14 days after the day you provide evidence that you have returned the Goods, or(c) if there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

7.7 We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund 

7.8 In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel theContract. 

8. RISK AND OWNERSHIP

8.1 The risk of loss or damage to Goods passes to you when you actually receive the Goods (or when they are received by some third party that you identified to take possession of the Goods).  If you have agreed to arrange collection collect the Goods from us, the risk in those Goods passes to you on collection by you or your carrier. 

8.2 Ownership in all Goods remains with us until full payment of all amounts due to us has been received from you. 

8.3 You will be responsible for the safe custody and insurance of all Goods in your possession. 

8.4 You have no right to re-sell any Goods until payment has been received in full by us. 

9. WARRANTIES AND LIABILITY

9.1 We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing). 

9.2 We will not have any responsibility for any damage which occurs to theGoods after you receive them. 

9.3 If any defect in any Goods appear within 30 days of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility.  If so, we may arrange either to repair the defectiveGoods or to replace them with similar Goods.  Any defective Goods to be returned to us must be returned at your expense. 

9.4 We will not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods. 

9.5 Liability to you for loss or damage shall under no circumstances exceed the total amount you have paid us for those Goods. (However, we acknowledge that we cannot exclude legal liability for death or personal injury which is proved to be due to our negligence).

10. NOTICES

10.1 If you wish to give us any notice relating to a matter covered by theseTerms, you must confirm that notice in writing.  In the case of email notices, these are to be sent to info@freakynuts.com and you must send them so as to return an acknowledgement of receipt.

11. CUSTOMER DEFAULT

If you:

• give us any incorrect personal information, or• fail to make any payment when it is due, or
• cancel any payment, or 
• become insolvent, or
• commit any breach of these Terms

Then, in any of those events, we have the right to cancel the Contract and recover possession of any Goods which have been supplied for which payment has not been received in full. 

12. FORCE MAJEURE

We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control including, but not limited to, fire, flood, act of nature, terrorism, war, internet disruption, power failure, strike or difficulty in obtaining materials and/or labour.  In any of these circumstances we reserve the right to cancel (or, at our option, to suspend) the Contract.  

13. GENERAL

13.1 Severance: If any provision in these Terms is held by a court to be unenforceable, that will not affect the remaining provisions of the Terms.

13.2 Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement or representation applies. 

13.3 Assignment: We reserve the right to assign any of our rights or obligations under the Contract to a third party on the basis that the existing contractual terms will become the responsibility of that third party.  You will not be able to assign any of your rights or obligations without first getting our written consent.

14. INTELLECTUAL PROPERTY

Where the Goods include designs or works of art, these are prepared by a designer or artist who owns the copyright in those works.  You have no right to make any copies or adaptations of any of those Goods.   

15. DISPUTES

15.1 If there is a dispute which we cannot settle by direct negotiation, we may require that it is referred to mediation before any legal proceedings are commenced.  In that event, the mediation will be conducted in accordance with the CEDR (Centre for Effective Dispute Resolution) mediation rules current at the date of the dispute.

15.2 Any dispute between us will be finally determined by the German courts and you agree to submit to the jurisdiction of those courts. 

16. GOVERNING LAW

These Terms and the Contract between us are governed by German law. Nothing in these terms and conditions affect your statutory legal rights.